okbPrivacy Policy
This page describes what we collect when you use okb and how we keep that data protected. We take your privacy seriously and comply with data protection standards to ensure your personal information is never misused or shared without your consent.
When you open an okb account, deposit funds, or engage with our live-dealer tables, sportsbook, or slot games, we collect certain information. We use this information only to operate our platform, process your payments, verify your identity, and comply with legal requirements. We never sell your data to third parties.
What We Collect on okb
Personal Information
We collect your name, email address, date of birth, and residential address when you register an okb account. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We also collect your phone number if you provide it for two-factor authentication or customer support.
Payment Information
When you deposit or withdraw funds on okb, we collect payment details—your bank account number, DANA ID, e-wallet account, mobile banking account, local payment account, online payment account, or e-wallet code. We do not store your full bank details; instead, we store a reference code that links your okb account to your payment method. This allows us to process deposits and withdrawals securely.
We also collect transaction history—amounts, dates, payment methods, and withdrawal requests. This information is stored encrypted and accessed only by our payment processing team and authorized staff.
Identity Verification Documents
Before your first withdrawal from okb, we request Know Your Customer (KYC) verification. We collect a photo of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). We store these documents encrypted and access them only during verification and for compliance audits.
Account Activity and Gaming Data
We collect information about your okb account activity—login times, games played, wagers placed, winnings, losses, and account balance. We use this data to detect fraud, prevent money laundering, and improve our platform. We also use it to identify unusual patterns that might indicate account compromise or unauthorized access.
We encrypt all okb account data in transit and at rest
Your personal information is protected by industry-standard encryption. We use secure servers and regular security audits to prevent unauthorized access.
Technical Information
We collect technical data about your okb sessions—your IP address, browser type, device type, and operating system. We use this information to detect fraud, prevent account takeovers, and improve platform performance. We also collect cookies and similar tracking technologies to remember your preferences and keep you logged in.
Communication Data
When you contact okb support, we collect your messages, emails, and chat transcripts. We use this information to resolve your issues and improve our customer service. We retain support communications for a reasonable period to handle follow-up questions and disputes.
How We Use and Protect Your Data on okb
How We Use Your Information
We use your okb data for the following purposes: to operate and maintain your account, process deposits and withdrawals, verify your identity, detect and prevent fraud, comply with legal and regulatory requirements, and improve our platform. We also use your data to send you account notifications, security alerts, and customer support responses.
We do not use your data for marketing or promotional purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.
Third-Party Processors
We work with third-party service providers to operate okb—payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks), cloud hosting providers, and customer support platforms. These processors have access to your data only to the extent necessary to provide their services. We require them to maintain the same level of data protection as we do.
Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries with different data protection laws. By using okb, you consent to this transfer.
Data Retention
We retain your okb account data for as long as your account is active. After you close your account, we retain your data for a reasonable period to comply with legal requirements, resolve disputes, and prevent fraud. We typically delete inactive account data after five years, except where law requires longer retention.
Your Rights on okb
You have the right to access your okb data, request corrections to inaccurate information, and request deletion of your data subject to legal requirements. You can exercise these rights by contacting our support team. We will respond to your request within 30 days.
You have the right to withdraw consent for data processing at any time. However, withdrawing consent may prevent us from operating your okb account or processing your withdrawals.
Cookies and Tracking
We use cookies to remember your okb login, store your preferences, and track your session. We use analytics cookies to understand how you use okb and improve our platform. We do not use cookies for advertising or third-party tracking.
You can disable cookies in your browser settings, but this may prevent okb from functioning properly. We recommend keeping cookies enabled for the best experience.
Security Practices
We protect your okb data with encryption, secure servers, firewalls, and regular security audits. We require two-factor authentication on all accounts to prevent unauthorized access. We train our staff on data protection and conduct background checks on employees with access to your data.
While we take security seriously, no system is completely secure. If you suspect unauthorized access to your okb account, contact our support team immediately.
Jurisdiction and Legal Compliance
Our services are available only where local law permits. We comply with data protection laws in the jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We may disclose your data to law enforcement or government agencies if required by law or court order.
Changes to This Policy
We may update this privacy policy at any time. We will notify you of material changes via email or by posting a notice on okb. Your continued use of okb after changes are posted constitutes acceptance of the updated policy.
Contact okb
If you have questions about this privacy policy or how we handle your data on okb, contact our support team via email or live chat. We respond to privacy inquiries in English and Indonesian during business hours. For urgent privacy concerns, email our data protection team and we will prioritize your request.
We at okb are committed to protecting your privacy and maintaining the security of your personal data. By using okb, you trust us with your information, and we take that responsibility seriously. If you have any concerns about how we handle your data, please reach out to our support team.